Cancel and Return Policy

All Vinayak Udaipur online purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

Our payment provider holds your payment details in an encrypted format. This encryption makes it virtually impossible for unauthorized parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce. Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Information We Hold

If you have shopped with us we will hold your name, address, telephone number and email address. Credit and debit card details are held by our payment provider. We will also hold the delivery address(es) for your orders and the information associated with your account. We also maintain a record of your product selections.

If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number and email address.

Information We Use

We use the information we hold on our records for operational purposes, for example processing your order, dealing with queries, tracking deliveries or reviewing past purchases. Your order history enables us to tailor our product range and marketing information to your requirements.

Any successor to Vinayak Udaipur may use your information on the same basis. We also use the information to keep you up to date with Vinayak Udaipur: mailing new catalogues and sending emails as appropriate. We occasionally make our postal mailing list available to carefully selected companies. If you do not want your information to be made available, please tick the relevant box when requesting your catalogue or signing up for email newsletters. For purposes of quality control and training, calls and emails may be monitored.